Customer Relations Executive

As a Customer Relations Executive, you will play a crucial role as the primary point of contact for clients. Your responsibilities will include addressing client inquiries through various communication channels such as phone, email, or chat. You will be expected to provide comprehensive information about our counseling services, including details on scheduling and pricing. Additionally, you will assist clients in booking and managing their appointments efficiently. Maintaining accurate records of client interactions and following up as necessary will be a key part of your role. You will also be responsible for handling customer feedback and resolving any concerns in a professional manner. Collaboration with counselors and other team members is essential to ensure seamless service delivery. Staying informed about company policies and mental health services will also be part of your ongoing responsibilities. To qualify for this position, you should hold a Bachelor's degree in any field and have a minimum of 1-2 years of experience in customer service, client relations, or a related role. Strong verbal and written communication skills are essential, along with excellent interpersonal abilities to build trust with clients. Maintaining confidentiality and professionalism in all client interactions is paramount to the success of this role.,