Customer Relations Executive

You will be the face of Company at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:  Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.  Maintaining a hospitality outlook and always look presentable.  Taking ownership of the request or complaint and ensuring they are handled effectively within TAT  Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.  Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.  Responding to emergency situations (as per policies) and contact the proper authorities when needed  Being familiar with lost and found procedures.  Nominating and attending the training programs at site/ office.  Addressing concerns through daily checking of mails for priority requests.  Receiving calls and emails from clients.  Ensuring closure of complaints by proper communication to stakeholders.