Customer Relations Executive

The Customer Relations Executive position at Gritstone Technologies located in Govt. and UL Cyberpark, Calicut offers a dynamic opportunity for individuals looking to make a direct impact in client engagement within the Information Technology / Software Services industry. Gritstone Technologies specializes in developing scalable software solutions to drive business growth, emphasizing innovation, precision, and strong client partnerships. We are seeking dedicated professionals who prioritize customer success and value meaningful client interactions. As a Customer Relations Executive at Gritstone Technologies, you will play a pivotal role as the primary point of contact for our clients, ensuring a seamless and satisfactory experience. Your responsibilities will include managing communications, resolving issues, and collaborating closely with internal teams to promptly and professionally address client needs. Key Responsibilities: - Act as a bridge between clients and internal teams to facilitate successful service delivery. - Respond to customer inquiries through phone, email, and chat with timeliness and courtesy. - Cultivate long-term client relationships by delivering consistent support and proactive engagement. - Oversee client accounts, monitor support tickets, and expedite issue resolution. - Gather feedback and collaborate with internal stakeholders to enhance service offerings. - Assist in generating reports and documentation related to customer interactions and satisfaction. - Work alongside sales and product teams to comprehend client requirements and offer tailored solutions. Requirements: - Bachelor's degree in Business Administration, Communication, or a related field. - 13 years of experience in customer relations, client servicing, or similar roles (freshers with strong skills are encouraged to apply). - Proficiency in verbal and written communication. - Exceptional interpersonal skills with a customer-centric approach. - Problem-solving aptitude and ability to maintain composure under pressure. - Familiarity with CRM tools and ticketing systems is advantageous. - Eagerness to learn and adapt within a fast-paced environment. What We Offer: - A collaborative and inclusive work environment. - Opportunities for professional advancement and personal growth. - Competitive compensation and performance-based incentives. - Exposure to cutting-edge technology and renowned clients. This is a full-time, permanent position with a day shift schedule. Fluency in English is preferred. The work location is in person, providing a hands-on and engaging atmosphere for individuals passionate about client relations and service excellence. Join us at Gritstone Technologies to be part of a team dedicated to driving client success and innovation in the IT/Software Services sector.,