Customer Relations Executive

Job Title: Customer Relations Executive
Experience: Minimum 1 year in Customer Relations / Customer Support
Employment Type: Full-time
Female candidates preferred

Job Overview:

We are seeking a Customer Relations Executive to assist clients by addressing queries, resolving concerns, and ensuring a smooth customer experience. The ideal candidate should have prior experience in customer relations, strong communication skills, and a passion for delivering excellent support in the software industry.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information and support related to software products/services.
• Assist customers with basic troubleshooting and escalate technical concerns when required.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Collaborate with internal teams to resolve complex cases.
• Educate clients on software features, updates, and best practices.
• Ensure high customer satisfaction by delivering quality, service-oriented support.

Requirements:

• Any Bachelor's Degree.
• Minimum 1 year of experience in Customer Relations / Customer Support.
• Strong communication skills in Malayalam.
• Ability to understand and resolve customer concerns effectively.
• Willingness to learn and adapt to software systems and tools.
• Customer-focused mindset with strong problem-solving skills.

Preferred Qualifications:

• Interest in software products and customer interaction.
• Strong interpersonal and coordination skills.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Location:

• Kannur, Kerala (Required)

Work Location: In person