Customer Relation Manager

As a CRM Executive Post-Sales Support, your role involves engaging with customers and ensuring a smooth post-sales experience. Your key responsibilities will include: - Building and maintaining long-term relationships with customers - Acting as the primary point of contact for client communications and escalations - Developing and implementing customer retention strategies - Collaborating with the sales team to drive revenue growth - Ensuring timely resolution of customer queries and complaints - Collecting, analyzing, and reporting customer data - Implementing process improvements and automation - Collaborating cross-functionally with product, marketing, R&D, and operations teams In order to excel in this role, you will need to meet the following qualifications: - Bachelor's degree in business administration, Marketing, or a related field - Experience in product-based industries like electronics, appliances, healthcare, or e-commerce - Familiarity with CRM platforms like Salesforce, Zoho CRM, or Freshdesk - Prior experience in CRM, customer service, telesales, or post-sales support preferred - Soft-spoken, polite, and professional communication style - Strong interpersonal skills and a customer-first attitude - Fluency in English and Hindi - Ability to multitask and manage time effectively The company offers a competitive salary & benefits, professional growth opportunities, an inclusive & collaborative culture, and various types of leaves. This is a full-time position with standard working hours from 9 AM to 6 PM, Monday to Saturday. Apply now to be part of our team!,