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Customer Relation Executive

Customer Relation Executive

KOWS INDUSTRIES

0 years

0 Lacs

Samai Pur, Delhi, Delhi

Posted:2 months ago| Platform: Indeed logo

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Skills Required

processing coordination manufacturing excel crm dispatch communication service management support training leadership schedule

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for a smart and enthusiastic Customer Relationship Executive to handle customer interactions, order processing, and after-sales coordination for our kitchenware manufacturing business. The ideal candidate should be proactive, detail-oriented, and good at maintaining relationships with clients and teams. Key Responsibilities: Communicate with B2B and B2C customers via phone, WhatsApp, and email Process incoming orders and update internal systems (Excel/CRM) Coordinate with production and dispatch teams for timely deliveries Handle basic queries and provide product-related information Maintain order quality and address customer feedback/issues Upsell or introduce new products to existing customers Maintain daily records of communications and sales updates Requirements: Strong communication and interpersonal skills Knowledge of Excel and Google Sheets Basic understanding of e-commerce or B2B customer service Ability to handle pressure and manage multiple orders Friendly, responsible, and self-motivated Past experience in order management or customer support is a bonus Why Join Us? Fast-growing business with stable work environment On-the-job training for freshers Opportunity to grow with the company Supportive team and leadership Job Types: Full-time, Permanent Pay: ₹11,391.33 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person

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Customer Relation Executive