Customer Relation Associate

Job Title: Customer Relation Associate
Location: Kochi (Brillianz UAE Operations)
Working Hours: 11:00 AM – 8:00 PM
Salary: ₹25,000 – ₹30,000 + Incentives
Joining: Immediate
Age Limit: Up to 30 years

Job Responsibilities:

• Handle inbound and outbound calls, emails, and client queries.
• Build and maintain strong relationships with clients to ensure satisfaction.
• Provide accurate information regarding services, processes, and requirements.
• Assist clients with queries related to admissions, payments, and documentation.
• Coordinate with internal teams to resolve client issues promptly.
• Maintain proper records of client interactions and transactions.
• Follow up with potential leads and convert them into clients.
• Ensure customer satisfaction and meet service quality standards.

Key Requirements:

• Graduate in any discipline (preferred).
• Excellent communication skills in English (written & verbal).
• Strong interpersonal skills with a client-focused approach.
• Ability to multitask and handle pressure in a fast-paced environment.
• Prior experience in customer service, sales support, or coordination is an advantage.
• Proficiency in MS Office and basic computer skills.

Why Join Us?

• Attractive salary with performance-based incentives.
• Opportunity to grow within a fast-paced, international work environment.
• Be part of a supportive and professional HR & operations team.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are You Ready To work with UAE Team for in Indian Time 11.00 am - 8.00 pm?

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: In person