Conduct timeline meetings at the beginning of each project. Understand project specifications, prepare and execute time schedules for each project. Calculate the materials, manpower and machinery needed to execute these activities in the time frame decided. Ensure that all the materials and labour are available for the timely completion of project. Responsible to conduct review meetings with relevant stakeholders, attend consultant review meeting every week and make meeting minutes for the same. Collect periodic updates and prepare project summary sheet on a daily basis which is the master sheet for every project. Monitor and track project progress, and prepare project updates and reports for the Management. Maintain appropriate lists of manager, site supervisor and store keeper for each project. Responsible to collect LOI, GST certificates for new projects from every regional coordinator. Collect project completion certificate from site supervisor after the completion of each project. Coordinate with various department like Execution, procurement, contracts for the successful completion of project within the time period.
Key Responsibilities: Assist customers in purchasing jewellery via website, chat, email, and calls Convert inbound/outbound leads into successful sales Support post-sale services such as queries, feedback, and complaints Coordinate with internal teams to ensure timely resolution and product fulfillment Drive two key KPIs: Sales Growth and Customer Satisfaction Learn jewellery-specific calculations and product knowledge Maintain adherence to company processes and quality standards Skills Required: Excellent communication and customer handling skills Knowledge of jewellery category is a plus Proficiency in handling chat and voice platforms Sales-oriented and motivated to meet targets Basic understanding of CRM or order management systems How to Apply: Send your updated resume to jesson.george@malabargroup.com
Proactively engage in the execution of assigned project. Monitor project execution at site to ensure that the project is executed as per the approved drawings within specified cost, quality, budget and time parameters. Oversee overall project execution so as to ensure completion of project within timelines and adherence to applicable statutes and guidelines. Review work schedule of staffs to make changes as necessary and provide administration support (attendance/duty allocation) in the assigned project. Provide technical advice and suggestions for improvement on particular projects. Ensure men, material and machine availability at all times in assigned projects. Ensure proper security measures for store and site. Provide proper guidance to all technical staffs for the smooth functioning of project work. Prepare MIS and provide project progress reports to relevant stakeholders accurately and within the specified times.
Functional Responsibilities: Responsible for the achievement of marketing conversion targets by executing marketing strategies of the company. Assist in the collection of leads from different sources of prospective weddings and develop a database of potential customers. Accompany the Marketing Manager in visiting high net worth customers to convince them to make purchases from Malabar. Make customer visits based on the leads assigned by the marketing manager and ensure that the visit details are updated in the CRM software. Update showroom staff on the relevant information of leads convinced for making purchases in a timely manner. Provide information on the lead visits to the tele caller for the timely update of the same in the CRM software. Collect information on DNF data and take updates from wedding-related agencies, auditorium, event management, salons, etc. and maintain a database on the same to get prospective customers. Plan follow-up of potential customers according to the lead data, age, and by considering other factors. Participate in-store sales to understand various products, product offerings, pricing, and customer preferences. As part of the CSR initiative of the stores, check the eligibility of applicants to various charitable schemes introduced by the organization. Must be accurate in handling medical trust functions and answer queries related to Charity and HRD by the management & from prospective customers. Marketing Execute the marketing campaigns at the store based on inputs from the marketing manager. Conduct market survey regarding the counter sales of competitors, observe advertisements & report any false propaganda given by the competitors and discuss with the superiors. Assist in monitoring the general sentiment about the brand online (monitoring reviews, comments, messages & posts) and execute online reputation management activities to ensure neutral/positive sentiment. Support outdoor activities like hoardings and campaigns organized by the Group and ensure timely reporting of its status to the Superiors. Assist in BTL marketing Internal process to Ensure that all activities are carried out as per the Standard Operating Procedures in the section. Prepare regular and ad-hoc reports as required within a specified time period. People development continuously strives for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of the performance appraisal for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
Role Objective Actively support in achieving store targets through an in-depth understanding of the business, customers and competitors, to facilitate sustained growth and profitability of the business. Primary Responsibilities Sales and Customer Responsible to achieve the individual sales target and execute the company's strategies to enhance the stores profit. Greet and receive customers in a welcoming manner, engage with them to understand their requirements. Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions. D rive sales through the engagement of customers through suggestive selling by building their confidence. Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach. Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. Understand & handle queries and complaints of the customer and address them with the right solution. Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks. Gather feedback from customers or prospects and share it with the Manager for business improvement. Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details. Schemes Inform the customers on special offers and take steps to e nroll maximum customers in various schemes. Support customers in the scheme opening process and help with customer purchase against scheme balance Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers. Customer Order Management Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery. Stock Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted. Transfer the stock to the locker daily and ensure that ornaments are handled with care. Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment. Work area & Display Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same Ensure safety of jewelry displayed to customers and communicate any abnormal incident promptly to the superiors . Marketing Generate customer leads and increase customer footfall. Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc. Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event. Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market. A ssist in BTL marketing. Internal process Adhere to the company grooming standards and exhibit professionalism in appearance, behavior, and in interactions with customers and team members. Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store. Prepare reports of sales data and submit them to Senior Management as and when required. People development Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc. Continuously strive for self-development by actively seeking opportunities for growth.