Floor Supervisor

Key Responsibilities:

• Supervise the Family Amusement Centre (FAC) Floor and manage the day to day operations in the Centre.
• Implement open and closing operations as guided by the Manager in order to maintain safety and security of the Centre.
• Ensure that the Operations floor is safe, clean, well-staffed and conducive for family fun and conduct physical checks to ensure the same.
• Strictly adhere to the instructions provided by Management Trainee FAC Operations and transform these instructions into an effective performance.
• Ensure that the shift staff provide the highest levels of consistent, prompt and courteous customer service.
• Ensure that all amusement units on the floor are performing effectively.
• Ensure that the redemption and reception counters are well staffed and equipped with the required supplies & consumables.
• Prepare purchase requisitions for supplies on an as required basis in the prescribed format.
• Implement shift scheduling based on the instructions from the Management Trainee FAC Operations and complete the required shift paper work.
• Effectively manage Group and Birthday Party Bookings and make necessary arrangements.
• Coordinate facility start-up, shut down, and staff changeovers efficiently.
• Assist with floor operations by managing play zones where necessary.
• Implement and interpret policies and procedures to the staff, perform effective staff evaluation and make hiring, terminating and disciplinary recommendations.

Education:

• Bachelor's degree or Diploma
• 2+ years of experience in a supervisory role in retail, hospitality, or entertainment.