Customer Onboarding & Support Executive-Night Shift

Yanolja Cloud Solution Pvt. Ltd. (YCS) is a global hospitality technology provider with a focus on small and medium-sized accommodation businesses. With a dedicated team of 450+ members and over 17 years of experience, YCS serves 33,000+ customers in 170 countries, offering support in 50+ languages and a 24/7 support network spread across 15+ countries. As a Client Onboarding Specialist at YCS, your responsibilities will include coordinating the onboarding process for new clients, conducting needs analysis to tailor solutions, providing training on product usage, offering prompt support services, building strong client relationships, maintaining product knowledge, gathering feedback for continuous improvement, troubleshooting technical issues, and ensuring accurate documentation of client interactions in the CRM system. To qualify for this role, you should hold a Bachelor's degree, with a preference for a Technical Degree. A minimum of 2 years of experience in customer-facing roles like customer support, account management, or client onboarding is required. Strong technical acumen, a passion for exceptional customer service, problem-solving skills, adaptability to changing client needs, effective collaboration with cross-functional teams, and experience in the hospitality industry or related sectors are desirable traits for this position. Join YCS and contribute to our mission of providing innovative hospitality technology solutions to businesses worldwide.,