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Customer Manager

Dow Chemical International Private Limited

5 - 11 years

7 - 13 Lacs

mumbai

Posted:None| Platform:

Apply

Skills Required

relationship management networking financial planning market intelligence polyurethane key account management team building travel insurance crm new business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About you and the role :

As a Customer Manager , your role emphasizes revenue growth and customer experience for medium to large-sized customers. This encompasses new business development, extensive territory management, proficient use of sales tools and analytics, thorough product knowledge, and relationship management. Your primary objective is to expand market share and identify new business opportunities. Responsibilities include generating leads, managing sales analytics, resolving technical issues, and providing phone support. You will oversee customer relationships, sell Dow products, and identify new opportunities within the Polyurethanes Business. You are dynamic, collaborative, growth-focused, and action-oriented. You must establish trust and foster strong relationships with stakeholders while driving market innovation to enhance customer experience. Superlative selling and negotiation skills are essential to manage relationships, understand market participants, and recognize opportunities for sales and profitability.

Responsibilities :

Manages account portfolio and prepares and implements sales plans.
Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
Input information in CRM and pricing tool, providing the required documentation aligned to the Dow sales processes.
Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
Develops and executes sales and marketing plans delivering business goals of volume and value.
Collects and utilizes market intelligence to shape sales/marketing plan.
Leads and conducts negotiations and implements price changes and strategies.
Collaborates with other functions and stakeholders to deliver CX results.
Periodically review the customer/ distributor contracts as per the business needs

Qualifications & Experience

Bachelor's/master s degree in chemical engineering, Chemistry, Polymers, Plastics, or equivalent.
A minimum of 15 years' experience in Sales/Technical Sales
Experience in Polyurethane Footwear & Flexible technology is desirable
Fluency in English with strong written and verbal communication skills.
Experience handling, managing, global customers.
Experience in managing large distributors

Your Skills:

Customer Experience (CX)
Team player
Account planning & Key Account Management
Solid interpersonal and networking skills
Strong listening, sales, and negotiation skills
Strong organizational skills and the ability to multi-task
Strong ability in managing internal/external stakeholders
Excellent presentation skills

Additional note:

Willingness to travel domestically.
Proficiency in English, Hindi, and other local Indian languages is an added advantage.

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Customer Manager