Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Auralis
>
Customer Implementation Engineer

Customer Implementation Engineer

Auralis

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

computer science data analysis product engineering javascript customer support troubleshooting information technology technical support product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

Auralis AI is seeking a Customer Implementation Engineer who is passionate about solving customer challenges and ensuring seamless adoption of our products. In this role, you will serve as the bridge between our customers and the product/engineering teams, ensuring clients receive the highest level of support, guidance, and technical expertise. You will be responsible for onboarding, troubleshooting, and optimizing customer experiences while continuously driving improvements in product usability and support processes.

Key Responsibilities

Serve as the first line of technical and product support for customers, addressing queries, troubleshooting issues, and providing timely resolutions.
Partner with product and engineering teams to escalate and resolve complex technical challenges.
Lead customer onboarding, ensuring smooth setup, configuration, and integration of Auralis AI products.
Develop and maintain support documentation, FAQs, and knowledge base articles.
Gather customer feedback and relay insights to product teams to influence the roadmap and feature enhancements.
Monitor customer health, usage, and adoption metrics to proactively address potential issues.
Conduct training sessions, demos, and workshops to improve customer proficiency.
Ensure SLAs are met and customer satisfaction targets are consistently achieved.
Identify opportunities to automate and optimize support workflows.
Advocate for the customer internally, ensuring their needs and expectations are prioritized.

Requirements

2+ years of experience in a technical support, solutions engineering, or customer success role.
Strong foundation in software troubleshooting, debugging, and problem resolution.
Experience with APIs, integrations, and web technologies (JavaScript, RESTful APIs, etc.).
Familiarity with cloud environments (AWS, GCP, or Azure).
Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences.
Strong organizational and multitasking skills with attention to detail.
Ability to work independently with minimal supervision.
Reliability, adaptability, and ownership when handling customer-critical issues.

Qualifications

Bachelor s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
Experience with customer support tools (Zendesk, Intercom, Freshdesk, or similar).
Familiarity with Agile methodologies and tools like Jira or Trello.

Preferred Skills

Experience working with AI/ML or SaaS products.
Knowledge of SQL or data analysis for troubleshooting and reporting.
Familiarity with DevOps tools, CI/CD pipelines, and monitoring systems.
Prior experience in a startup or fast-scaling environment.
Strong presentation skills for customer training and webinars.

Salary

Competitive and commensurate with experience.

More Jobs at Auralis

Human Resources (HR) Associate Fresher Job

Bangalore, Karnataka, IN

Experience: Not specified

INR 3 - 4 Lacs

Senior Backend Engineer

bengaluru

5.0 - 10.0 yrs

INR 30 - 35 Lacs

Product Manager

bengaluru

5.0 - 10.0 yrs

INR 30 - 35 Lacs

Frontend Developer

bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Senior Full Stack Engineer

bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Auralis

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Implementation Engineer