Customer Experience specialist Intern

Customer Experience Specialist Intern

Overview

We’re looking for a proactive intern to support customer interactions across phone, Interakt chat, and email. Resolve customer issues via coordination with internal teams and contribute to improving customer experience processes.

Key Responsibilities

1. Handle inbound customer calls with clarity, empathy, and professionalism.
2. Respond to customer queries through Interakt chat and email, maintaining high service standards.
3. Diagnose customer issues, escalate when necessary, and follow up until resolution.
4. Coordinate with internal teams (operations, technical, sales) to resolve issues in a timely manner.
5. Log all customer interactions and resolution details in CRM or ticketing systems.
6. Identify recurring feedback and suggest process or documentation improvements.
7. Help create support materials such as knowledge base articles or user guides.

Qualifications

1. Bachelor’s degree or equivalent in any discipline (pursuing or completed).
2. Strong verbal and written communication skills.
3. Empathy-driven, solution-oriented, and attentive to detail.
4. Comfortable learning support tools (CRM systems, Interakt dashboard, email platforms).
5. Ability to efficiently multitask and collaborate with internal stakeholders.

Stipend & Learning

You will receive a fixed monthly stipend to support your basic expenses and recognize your contribution, while enabling a valuable learning experience and supporting your professional growth.

You will gain hands‑on experience handling multi-channel customer support, coordinate issue resolution with internal teams, and suggest process improvements. You’ll receive ongoing feedback, mentoring, and exposure to real-world operations.