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Jobs in jaipur
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Mahima Group
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Customer Experience Officer

Customer Experience Officer

1 - 5 years

|

3 - 5 Lacs

Posted:8 hours ago| Platform:

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Skills Required

communication skills hospitality management customer experience front office management customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Welcome customers and ensure a warm and professional first impression.
Handle customer registration and KYC (Know Your Customer) documentation as per company policy.
Maintain accurate and updated customer records.
Coordinate with internal departments to ensure smooth customer experience and service delivery.
Manage front-office operations, hospitality, and visitor management.
Handle customer queries and resolve issues promptly and efficiently.
Assist in organizing customer engagement activities and feedback sessions.

Preferred candidate profile

Graduate in any discipline.
1 to 5 years of experience in customer service, front office, or hospitality roles.
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-centric attitude.
Proficient in MS Office and basic computer operations.
Well-groomed and professional appearance.

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