Customer Experience Officer

Whizz HR is hiring a Customer service specialist(TELESALES) to work with an award winning network agency at Mumbai.

Job Description

ROLE AND RESPONSIBILITIES

● Deal with clients’ inquiries via live chat & email.

● Perform personal clientele analysis and take actions as required.

● Handle client inquiries appropriately and ensure that high level service is provided.

● Promote available products and services to clients.

● Develop and maintain excellent relationships with prospective and existing clients.

● Cooperate effectively with other departments as required.

● Contribute to team effort by achieve targeted results.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

● Bachelors/ Master’s Degree. Any Field

MUST HAVE:

● Client handling experience in the financial services sector is a definite plus.

● Native Hindi speaker with excellent oral and written skills in English (Tamil is a plus)

● Ability to multitask and maintain a high-level of organization.

● Outstanding communication and interpersonal skills.

● Excellent computer literacy.

OTHER DETAILS:

● Work from Home until further notice.

● Equipment provided upon employment.

● Bonus upon performance.

● Potential for career and promotion upon performance.

● Big opportunity to learn and expand in the industry.

● Benefits (Social Insurance/Health).

Interested candidates share your resume on hello@whizzhr.com

Regards,

Whizzhr