Sunshine Teahouse Private Limi is a consumer services company based out of 17A Singar Nagar, Lucknow, Uttar Pradesh, India. We are dedicated to delivering excellent service and quality experiences to our customers.

Role Description

This is a full-time, on-site role located in Faridabad for a Customer Experience Manager. The Customer Experience Manager will be responsible for overseeing and improving customer interactions, ensuring customer satisfaction, and addressing customer inquiries and complaints. Day-to-day tasks will include monitoring customer service metrics, analyzing customer feedback, and implementing strategies to enhance the overall customer experience. The role will also involve training and developing customer service staff to meet the company's high standards of service.

Qualifications

Customer Satisfaction and Customer Experience skills
Analytical Skills
Strong Communication and Customer Service skills
Ability to work effectively in a team environment
Excellent problem-solving skills and attention to detail
Experience in customer service management is a plus
Bachelor's degree in Business, Marketing, or a related field

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Customer Experience Manager