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Customer Experience Manager

Customer Experience Manager

Make Your Own Perfume

2 - 7 years

|

10 - 20 Lacs

Posted:3 days ago| Platform:

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Skills Required

customer experience manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Map and continuously optimize the customer experience from awareness to
advocacy, Identify pain points and create moments that surprise & delight customers, Lead the customer support team to deliver fast, empathetic, and personalized
responses, Oversee WhatsApp, email, and social media query resolution with clear SLAs, Implement personalization protocols for engraving requests, order changes, and
gift customizations, Collect and analyze customer feedback to influence product and process
improvements, Track key CX metrics: NPS, CSAT, repeat purchase rate, average response time, Share actionable insights with leadership to guide brand and product strategy, Own the CRM and CX automation tools to ensure smooth, personalized customer
interactions,
Work with tech and marketing to create automated yet human-like experiences,

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Make Your Own Perfume

Retail

Kozhikode Kerala

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