Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
GreyOrange
>
Customer Experience Manager I

Customer Experience Manager I

GreyOrange

1 - 4 years

4 - 6 Lacs

gurgaon haryana india

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

customer experience management csat nps

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Communication & Escalation Handling

Ensure clear, consistent, and effective messaging across all customer touchpoints.
Manage and resolve customer escalations promptly to maintain positive experience.

Stakeholder Engagement

Lead discussions with sales, solutions, product, and support teams.
Align customer experience strategies with business needs.

Data Analytics & Dashboard Monitoring

Apply basic SQL skills to analyze customer data.
Use analytics tools like Grafana and Power BI to extract insights.
Monitor key metrics to support data-driven decisions in logistics and warehouse automation.

Customer Success Initiatives

Develop initiatives to improve CSAT, NPS, on-time AMC renewals, and other metrics.
Drive customer satisfaction, loyalty, and identify process improvement opportunities.

Advocacy Program Management

Manage customer advocacy programs for testimonials, case studies, and referrals.

Performance Metrics & Reporting

Define KPIs for customer experience and report on metrics to track improvement areas.

More Jobs at GreyOrange

Associate Director - Program Management

Gurgaon

10 - 14 yrs

INR 12 - 16 Lacs

Associate Director - Product Management

Gurgaon

10 - 16 yrs

INR 12 - 18 Lacs

Senior Engineer - Hardware Verification

Gurgaon

4 - 6 yrs

INR 7 - 8 Lacs

Senior Site Reliability Engineer-III

Gurugram, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Senior Business Analyst

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.