Product Advisor

People Group

1 - 6 years

2 - 6 Lacs

mumbai maharashtra india

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

crm software salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Close deals and pitch paid memberships to global and late-night members.
Handle customer queries via phone calls, emails, and chats, resolving issues in a timely and professional manner.
Provide product information, demonstrations, and tailored recommendations based on customer needs.
Identify opportunities for upselling and cross-selling products or services.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams, including technical support, to resolve complex customer issues.
Thrive in a target-oriented, high-energy night shift environment while maintaining service excellence.

Desired Candidate Profile:

14 years of experience in BPO customer service, voice processing, outbound calling, or related fields.
Excellent verbal and written communication skills in English; proficiency in other languages is a plus for NRI/international calls.
Strong interpersonal skills with the ability to build rapport and handle escalations professionally.
High energy, self-motivated, and target-focused.

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