Customer Experience Manager (12+ yrs, Gurgaon)

• Opportunity to work with a global brand
• Opportunity to work in a high visibility leadership role

• B.E./B.Tech in Mechanical or Electronics or Automobile Engineering.
• Minimum 12 years of experience in technical services, OE operations, or related areas.
• Demonstrates strategic planning and leadership capabilities.
• Skilled in business development, customer relationship management, and cross-functional collaboration.
• Proven ability to drive product and process improvements through VOC and market feedback.
• Strong interpersonal, communication, and analytical skills.
• Experienced in handling complaint resolution and implementing effective CAPA.
• Capable of managing and conducting technical training and service campaigns.
• Proficient in MS Office and familiar with commercial and service policies.
• Strong team development and people management skills.
• Must be open to travel

This role offers a strategic leadership position with high visibility, involving cross-functional collaboration and direct engagement with OEMs. It includes strong career growth prospects, and the opportunity to work in a dynamic, innovation-driven environment focused on continuous improvement and customer satisfaction.