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Customer Experience Manager (12+ yrs, Gurgaon) Michael Page

12.0 - 14.0 years

0 Lacs

gurgaon, haryana, india

On-site

Opportunity to work with a global brand Opportunity to work in a high visibility leadership role Job Description Develop and implement the OE service strategy aligned with overall business objectives and requirements. Collaborate with R&D, regional heads, and field teams to support new product testing and gather performance feedback on new and existing vehicle platforms. Initiate product surveys and Voice of Customer (VOC) studies to enhance products and processes, ensuring alignment with marketing, quality, and R&D functions. Build and maintain strong relationships with senior service leadership at OEMs to strengthen service presence and drive collaboration. Support participation in joint c...

Posted 2 months ago

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