Customer Experience Executive

Greencell Mobility

5 - 10 years

5 - 10 Lacs

Mumbai Maharashtra India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Communication Skills Interpersonal Skills Troubleshooting Data Management skills Crm Systems Persuasion Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience.

Responsibility

Responsible for ensuring that their company's customers are satisfied with the products or services they receive.
Drive customer retention, reduce churn, and increase customer satisfaction.
Map the customer journey and identify opportunities to proactively intervene on the clients behalf.
Guide team in effective client issues resolution and handle any escalations.
Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
Test new strategies for driving customer value.

Preferred candidate profile

Excellent communication and interpersonal skills.
Expertise in Managing the day-to-day operations.
Managing a customer base and developing plans to increase business.
Ability to handle customer complaints and inquiries professionally and empathetically.
Ensuring that high levels of service are maintained.
Troubleshooting and problem-solving skills, persuasion skills, time management
Data Management skills
Knowledge of CRM systems and customer experience tools.

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