Charging Associate & Technical Support

As a CPO operation executive, you will play a crucial role in ensuring the electric bus charging at CPO locations in a time-bound manner. Resolve technical issues remotely or on-site and support smooth charging on network. Maintaining the list of active CPO chargers on the bus routes in the region

Role & responsibilities

CPO Charger monitoring and management

• Monitor real time charger status, alarms, faults and diagnostics via CPO app/CMS across multiple CPO networks.
• SPOC for CC/CH to enable charging sessions.
• Remotely start/stop/reconfigure charging sessions and monitor session progress.
• Maintain 98%+ utilization of route charging across all routes.
• Perform remote troubleshooting, data analysis and reporting.
• Coordinate with CPO vendors and internal teams for escalations and enhancements.

CPO onboarding and charger compatibility validation

• Ensure CPO charger integration with the NueGo Bus.
• Implement smart charging features

Documentation and reporting

• Maintain CPO Charger list on the routes where validation is done.
• Maintain alternative CPO charger list on the bus routes.
• Maintain charging records, power availability records, charger breakdown records, charger faults/error records and incident records.
• Submit weekly Charger performance and alert summary reports.
• Generate MIS reports, RCA reports and system updates.
• Reconcile charging bills generated by CPO operators.
• Maintain updated registers for chargers and technical SOPs.

Stakeholders & Vendor Coordination

• Join weekly sync calls with internal tech and platform teams.
• Escalate unresolved issues to vendors or OEMs.
• Coordinate with CPO as Single point of contact
• Identify Charger issues through real-time dashboards.
• Coordinate with CPO for real-time resolutions and escalate unresolved faults.

Central helpline for B2C/ Public charging at NueGo sites

• Act as central helpline to address customer queries during b2c/ public/ open charging sessions.

Compliance & SOP adherence

• Ensure that site teams follow standard protocols by reviewing logs and alerts.
• Check that remote actions (start/stop/reset) are logged and traceable.
• Enforce central policies across multiple operators and charging technology platforms.

Preferred candidate profile

• Diploma/ B.E./ B.Tech- EEE/ECE/EE
• Minimum 2 years of work experience in similar operational roles