Charging Associate & Technical Support Greencell Mobility

1.0 - 2.0 years

5 - 8 Lacs

Gurugram

Work from Office

As a CPO operation executive, you will play a crucial role in ensuring the electric bus charging at CPO locations in a time-bound manner. Resolve technical issues remotely or on-site and support smooth charging on network. Maintaining the list of active CPO chargers on the bus routes in the region Role & responsibilities CPO Charger monitoring and management Monitor real time charger status, alarms, faults and diagnostics via CPO app/CMS across multiple CPO networks. SPOC for CC/CH to enable charging sessions. Remotely start/stop/reconfigure charging sessions and monitor session progress. Maintain 98%+ utilization of route charging across all routes. Perform remote troubleshooting, data analysis and reporting. Coordinate with CPO vendors and internal teams for escalations and enhancements. CPO onboarding and charger compatibility validation Ensure CPO charger integration with the NueGo Bus. Implement smart charging features Documentation and reporting Maintain CPO Charger list on the routes where validation is done. Maintain alternative CPO charger list on the bus routes. Maintain charging records, power availability records, charger breakdown records, charger faults/error records and incident records. Submit weekly Charger performance and alert summary reports. Generate MIS reports, RCA reports and system updates. Reconcile charging bills generated by CPO operators. Maintain updated registers for chargers and technical SOPs. Stakeholders & Vendor Coordination Join weekly sync calls with internal tech and platform teams. Escalate unresolved issues to vendors or OEMs. Coordinate with CPO as Single point of contact Identify Charger issues through real-time dashboards. Coordinate with CPO for real-time resolutions and escalate unresolved faults. Central helpline for B2C/ Public charging at NueGo sites Act as central helpline to address customer queries during b2c/ public/ open charging sessions. Compliance & SOP adherence Ensure that site teams follow standard protocols by reviewing logs and alerts. Check that remote actions (start/stop/reset) are logged and traceable. Enforce central policies across multiple operators and charging technology platforms. Preferred candidate profile Diploma/ B.E./ B.Tech- EEE/ECE/EE Minimum 2 years of work experience in similar operational roles

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