Customer Experience Associate

Meet Flent ????????

Renting in India can be a nightmare. Think about it: visiting countless houses, arguing over rent, losing money to brokers, sticking to 11-month contracts, and spending lakhs of rupees into furnishing. It&aposs a lot, and honestly, we deserve better.

This is where Flent comes in. We&aposre creating a new standard of urban renting for India.

We started Flent because we were fed up. Trying to find a decent place in the city was a nightmare. But beyond the frustration was a deep-seated passion for home decor and an eye for detail that we couldn&apost ignore. Numbers revealed that $10 Bn is spent annually on urban renting and that was the tipping point. It convinced us of the potential to craft the future of renting, designed for those who demand more and compromise less.

Flent is backed by top-tier VCs and angels. Since our inception in Jan24, weve launched 110+ homes in Bangalore, went viral on X more than we imagined, and crossed $1,000,000 in annual GMV.

Meet Your Team ??????????????

Hey, Im Mayank, Co?Founder & CPO at Flent. I look after everything that defines how people live with us from furniture and aesthetics to delivering a consistent, high?quality experience.

For me, customer experience is about one thing : consistency. Its built by making the right promises and delivering on them - not once, but every single day. And it only works well when everyone is involved : the customer who lives in the space, the landlord who owns it, and the company that makes it all happen.

Honestly, anyone can rent out rooms or furnish houses, theres nothing remarkable about that. What sets us apart is the care we put into every step, making sure our tenants feel understood and supported.

Experience can seem subjective and hard to measure, but thats the part I love. Breaking it down into what truly matters, finding ways to track it, and turning it into something we can keep improving every day will define how we evolve.

About the Role

If Flent is the body, customer experience is its soul.

How our customers are treated during their stay defines not just their journey with us, it shapes a meaningful part of their lives. In a market where renting has become a low-trust, transaction-led experience, were building an experience-led way of living.

This role isnt just about making our customers happy. Its about setting guardrails, building policies and processes that work for everyone, and owning responsibility when challenges arise. From the day someone moves in to the day they leave, youll ensure their trust in us only grows stronger.

If you believe that great experiences are deliberate, not accidental - this role is for you.

What youll broadly do:

• Own the customer journey

From the moment they move in, theyre in your hands. Youre their go?to person for answers, support, and making life easier you define what the Flent experience feels like.

• Set the rules of the game

Renting can get messy, especially in shared spaces. Youll create fair policies that align customers, landlords, and Flent on whats right, whats wrong, and whos responsible.

• Keep them happy (and staying)

People stick around when they feel at home. Youll make sure they do and if they leave, its never because we dropped the ball.

• Be the bridge

Customers, Landlords, Flent you build accountability radially in all directions. If something breaks, leaks, or needs attention, you make sure the right people know and act fast.