Customer Engagement Telecaller - Mumbai Powai - salary upto 25k

Key Responsibilities:

·      Call and engage with customers who have subscribed to Ahead Services.

·      Assist customers in logging into the Action Board App, ensuring smooth access and setup.

·      Explain the general benefits of Ahead Services, such as 24X7 monitoring, remote reset, performance callbacks, Adaptive Maintenance and Action Board

·      Highlight specific benefits tailored to the customer’s equipment and contract, based on insights from the RMP (Remote Monitoring Platform).

·      Address any initial queries or concerns and ensure a positive onboarding experience.

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Required Profile:

·      Strong communication skills in English and Hindi. Additional regional language is preferred.

·      Friendly, confident, and customer-service oriented.

·      Familiarity with software applications and willingness to learn technical terms.

·      At least 2 years of prior experience in telecalling, customer onboarding, or customer support is preferred.

·      Ability to explain concepts clearly and patiently to a non-technical audience.