Customer Engagement Specialist

As a Customer Engagement Specialist at Acadecraft, you will be responsible for conducting outbound calls to prospective customers by following pre-defined scripts and sales pitches. Your role will involve clearly articulating product/service information, benefits, and features to potential clients while identifying their needs and pain points to offer tailored solutions. It is essential to maintain accurate and detailed records of all interactions in the CRM system while achieving assigned call targets and conversion metrics. Collaboration with team members to optimize calling strategies and share best practices will be a key aspect of this role. To excel in this position, you should have a minimum of 6 months of experience in the outbound calling process. Strong communication skills, both verbal and written, are crucial for effectively engaging with customers. Additionally, the ability to learn new tasks and concepts quickly will greatly contribute to your success in this role. If you are a highly motivated individual with a proven track record in BPO outbound calling and are ready to make an immediate impact, Acadecraft invites you to join our team as a Customer Engagement Specialist. Embrace this opportunity to contribute to our mission of providing state-of-the-art learning and content solutions to diverse clients worldwide.,