Customer Engagement & Lead Conversion Executive

As a Customer Engagement & Lead Conversion Executive for our client in the Retail industry, you will play a crucial role in engaging with potential buyers and guiding them through the buying process. Your interactions will directly impact conversions and contribute to the overall business growth. **Key Responsibilities:** - Respond promptly to incoming customer inquiries via phone calls, chat, and CRM tools. - Engage in meaningful conversations to understand customer needs and suggest suitable solutions. - Motivate prospects to schedule and attend visits at assigned Experience Centers. - Generate 80-100 qualified store visits monthly. - Maintain accurate lead information and update statuses within CRM systems. - Collaborate with Retail and Sales teams for smooth handover and improved conversion rates. - Track engagement effectiveness, provide feedback for process improvement, and enhance customer experience. **Required Skills & Attributes:** - Excellent verbal communication, listening, and interpersonal skills. - Strong persuasion, negotiation, and customer relationship-building abilities. - Motivated by targets and comfortable in a fast-paced, high-energy environment. - Suitable for both freshers and experienced candidates with a drive to succeed. - Self-motivated, disciplined, proactive, with strong follow-up habits. - Quick learner of product offerings, adapting communication style to customer needs. In this role, individuals who enjoy interacting with people, influencing decisions, prioritize customer satisfaction, and have a passion for achieving measurable outcomes will thrive.,