customer engagement associate

Company Description

At Vibi Software Solutions, we are passionate about developing innovative software solutions that transform how businesses operate. Our experienced developers and industry experts collaborate to create cutting-edge products to meet our clients' evolving needs. As a startup, we take pride in our agility and adaptability, allowing us to deliver tailored, scalable, and cost-effective solutions. We specialize in helping clients streamline operations, improve customer engagement, and drive growth. Join us to thrive in the digital age.

Role Description

This is a full-time, on-site role for a Customer Engagement Associate located in Madurai South. The Customer Engagement Associate will be responsible for managing customer interactions, ensuring customer satisfaction, addressing customer inquiries and issues, and maintaining relationships with clients. This role involves regular communication with customers, coordinating with different teams to resolve customer concerns, and contributing to the development of customer engagement strategies.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience and the ability to manage client relationships
• Problem-solving abilities and the capacity to address customer queries effectively
• Experience in developing and implementing customer engagement strategies
• Time management and organizational skills
• Proficiency in CRM software and customer service tools
• Knowledge of industry trends and best practices in customer engagement
• Bachelor's degree in Business, Marketing, Communications, or a related field