Customer Coordinator

Job Description

To co-ordinate with internal(lab Personnel) and external customers, sample registration & follow up. Responsibilities To contact the customer for any queries arising from test requisitions during sample Registration. To ensure that the test requisition and samples are complete and adequate before the samples are sent to the laboratory for testing. To coordinate with other members of the staff of the laboratory for matters related to tests. To answer enquiries from customers on test standard, procedures, results and charges. To monitor the progress of the tests and liaise with the Laboratory Supervisor to ensure that the tests are completed within the stipulated time. To maintain all communications received from the buyers in order. To register the complaints received and bring to the notice of his supervisors. Ensure TAT for each and every report and reach the customer on time To Seek Customer Feedback. Qualifications Experience: 2 years experience in customer Service field, with good communication skills both written and verbal. Education: B.Tech Textiles or Diploma in Textiles Show more Show less