Company Description RAHUL TECHNIC PRIVATE LIMITED offers a wide range of zinc and zinc alloy electroplating services for automotive components to major OEMs in India. Our purpose is to make critical processes easier for our customers. We are dedicated to delivering high-quality electroplating solutions that meet the specific needs of each client. Role Description This is a full-time on-site role for a Customer Coordinator - Email , located in Faridabad. The Customer Coordinator - Email will be responsible for handling customer inquiries on email, ensuring customer satisfaction, and providing excellent customer service and support through telephonic or email conversation (upto 100 emails incoming daily). Day-to-day tasks include managing customer communication majorly on email, addressing and resolving customer issues, and coordinating with various departments to meet customer needs effectively. Also, should be able to handle upto 100 emails per day. Qualifications Strong Analytical Skills to assess customer requirements and problem-solving Proficiency in Customer Satisfaction and Customer Service practices Excellent Communication skills to interact effectively with customers and internal teams Experience in Customer Support to handle inquiries and provide solutions Ability to work effectively in a team and adapt to a fast-paced environment Relevant experience in the automotive or electroplating industry is a plus Minimum of a Bachelor degree or Degree in Business Administration or a related field is preferred
You will be joining RAHUL TECHNIC PRIVATE LIMITED as a Technical Support Professional in Faridabad. Your main responsibility will involve providing technical assistance and support for computer systems, hardware, and software. This includes addressing customer queries, running diagnostic programs, identifying issues, and implementing effective solutions to ensure customer satisfaction and operational efficiency. To excel in this role, you should possess strong Technical Support and Troubleshooting skills, along with Customer Support and Customer Satisfaction skills. Your analytical abilities and excellent problem-solving skills will be crucial in resolving technical issues. Effective communication and interpersonal skills are essential for interacting with customers and collaborating with team members. The capacity to work independently and as part of a team is key to success in this position. While not mandatory, experience with electroplating processes would be advantageous. A Bachelor's degree in a related field is preferred for this full-time, on-site role at RAHUL TECHNIC PRIVATE LIMITED. Join us in our mission to deliver high-quality plating solutions to our valued clients in the automotive industry.,