Customer Contact Comms New Associate

Job Description

Skill required: Customer Operations - Voice - Service Desk Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionA primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for call handling and customer handling. excel skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom