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Customer Contact Comms Associate - Voice

Customer Contact Comms Associate - Voice

Accenture

1 - 3 years

3 - 6 Lacs

mumbai

Posted:4 days ago| Platform:

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Skills Required

service operations customer service customer support operations handling escalations customer experience non voice process international bpo chat process customer care customer support voice process inbound process voice support semi voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate - Voice

Qualifications:Any Graduation

Years of Experience:1 to 3yrs

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Customer Care

Customer Satisfaction

Customer Support Operations

Customer Experience (CX)

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets.

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Customer Contact Comms Associate - Voice