Customer Connect Specialist

Job Description

The Opportunity At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support. How You’ll Make An Impact Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks. Need to play the role of L1 support wherever applicable. Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism. Be a customer advocate for timely response to issues and problem resolution and escalation. Report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment. Where required, support customers during run time activities and provide online troubleshooting support and resolution. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business. Your Background Bachelor's degree in any stream. Must have 3+ years of experience. Prior experience of being in a customer support role. Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set. High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement. Certifications related to Six sigma/ISO certified Quality trainings/ Yellow belt training is preferred Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Show more Show less