Customer Care Team Leader

Job Description (JD): Customer Care Head

Key Responsibilities:

Manage and lead the customer care/support team

Handle escalated customer issues and ensure timely resolution

Monitor daily operations, calls, emails, and customer queries

Maintain high customer satisfaction and service quality standards

Train, guide, and motivate team members

Prepare daily/weekly performance reports

Coordinate with internal teams for smooth issue resolution

Implement and improve customer service processes

Required Skills & Qualifications:

2–3 years of experience in customer service/customer support (team handling preferred)

Strong communication and leadership skills

Ability to handle escalations professionally

Good knowledge of CRM tools and reporting

Problem-solving and decision-making skills

Customer-focused attitude

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person