Job Description (JD): Customer Care Head Key Responsibilities: Manage and lead the customer care/support team Handle escalated customer issues and ensure timely resolution Monitor daily operations, calls, emails, and customer queries Maintain high customer satisfaction and service quality standards Train, guide, and motivate team members Prepare daily/weekly performance reports Coordinate with internal teams for smooth issue resolution Implement and improve customer service processes Required Skills & Qualifications: 2–3 years of experience in customer service/customer support (team handling preferred) Strong communication and leadership skills Ability to handle escalations professionally Good knowledge of CRM tools and reporting Problem-solving and decision-making skills Customer-focused attitude Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Work Location: In person
Tele Sales Make outbound calls to prospective customers and explain products/services. Handle inbound inquiries and convert them into sales opportunities. Follow up on leads generated through marketing campaigns. Record customer details, interactions, and sales data in the CRM system. Build and maintain long-term customer relations Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Work Location: In person