Customer Care Team Leader

Job Description

As a Customer Care Team Leader you will be responsible for manages workforces in a way that encourages teamwork, cooperation, and productivity. Your main focus is fostering team unity and boosting a company’s day-to-day efficiency. We are looking a high-energy multi-tasker who can communicate effectively with interdepartmental staff and help an organization meet its goals successfully. Required Experience and Qualifications * Proven work experience as a team leader or supervisor or operations. * In-depth knowledge of performance metrics * Excellent communication and leadership skills * Organizational and time-management skills * Decision-making & Problem Solving skills * Degree in Management or training in team leading is a plus * Proven work experience in BPO will prefer * Must be able to handle customer queries. * Well-versed with basic knowledge of computer. Job Types: Full-time, Permanent Pay: ₹140,000.00 - ₹150,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Preferred) Customer Handling: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred)