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Customer Care Senior Associate

Customer Care Senior Associate

NTT DATA North America

2 - 6 years

0 Lacs

haryana

Posted:1 week ago| Platform: Shine logo

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Skills Required

account reconciliation escalation management interpersonal skills customer relationship management documentation customer service customer transactions data investigation knowledge of systems operations

Work Mode

On-site

Job Type

Full Time

Job Description

The job involves reviewing and processing basic customer transactions, investigating and resolving data or account discrepancies, inputting, editing, and maintaining customer account information, and escalating issues to a supervisor in a timely manner when unable to resolve or understand customer requests. You will serve as a liaison between the company client, end customers, and various other stakeholders, demonstrating good interpersonal and customer relationship skills. It is essential to document all activities and actions necessary to successfully resolve customer issues, always providing efficient and courteous service to customers. Additionally, applying in-depth knowledge of systems and operations in support of the assigned customer group is required.,

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Customer Care Senior Associate