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Customer Care Senior Associate

0 years

0 Lacs

Gurgaon

Posted:1 week ago| Platform:

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Skills Required

communication troubleshooting software network escalation support documentation service management collaboration resolve

Work Mode

On-site

Job Type

Part Time

Job Description

First point of contact: Answer phone calls, emails, and other communication channels to provide customer support Troubleshooting: Perform basic troubleshooting for software, and network issues Escalation: Recognize when issues are more complex and escalate them to the next level of support Documentation: Log call activity and record events and updates on tickets Customer service: Provide accurate information and maintain a high level of customer service User account management: Create accounts, assign permissions, and reset passwords Incident management: Update customers on the status of their incident or service request Collaboration: Work with internal L2/L3 teams and client's teams to resolve customer issues. Requirements - (other than regular) Should have good analytical and decision-making skills Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups Should be willing to work in 24 x 7 environment with rotational shifts and roster off's

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NTT DATA
NTT DATA
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

415 Jobs

    Key People

  • Yoichi Dameda

    President & CEO

  • Takeshi Aida

    Senior Vice President

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