Customer Care Representative/Customer Support

Genxhire Services

1 - 4 years

1 - 4 Lacs

mumbai

Posted:1 month ago| Platform:

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Skills Required

customer service customer support backend operations customer queries customer relationship customer care customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position- Customer Care Representative /Customer Support

Location-Thane,Mumbai (Only Mumbai based candidates are eligible to apply for this position other location profiles won't be considered.)

Exp-1+ years

ESSENTIAL DUTIES

Manage Customer Care queries received via Zendesk, these are escalations from our Care teams around the world for transactions going to India and Sri Lanka and emails from our paying agents in these countries.
Resolve product or service problems looking for the best solution to expedite a resolution.
Follows up on unpaid bank deposits orders going to India and Sri Lanka.
Follows up proof of payment requests for payments to India and Sri Lanka.
Cancels rejected orders going to India and Sri Lanka following the correct cancellation process depending on the payment method of the order.
Follows up and closes recalls of bank deposits payments.
Recommend changes to management by analyzing the current status of payments going to India.
Understand and adhere to privacy legislation and procedures.
Contribute to the Customer Service team's goals.
Keep up to date with relevant changes and information.
Manage excellent relationships with all Ria's stakeholders, from customers to correspondents.
Complete assigned tasks and shift responsibilities daily.
Ensure call standards meet departmental quality requirements

If interested please connect at Email-ashish.u@genxhire.in

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