Customer Care Representative

Company Description

inGrade is an EdTech firm dedicated to transforming careers by offering cutting-edge technology courses such as Data Science, Generative AI, Cybersecurity, Prompt Engineering, and Data Analysis. We focus on equipping students with the skills and opportunities needed to excel in the job market and secure careers at top international companies. Our personalized mentorship, hands-on projects, and real-world experience distinguish us from other educational institutions. With a team of industry expert instructors, we aim to create an immersive learning environment that nurtures the next generation of tech leaders. Join inGrade to achieve your dreams and make them a reality on a global stage.

Role Description

This is a full-time, on-site role located in Noida for a Customer Care Representative. The Customer Care Representative will handle customer inquiries, support, and complaints, ensuring customer satisfaction and providing comprehensive solutions. Day-to-day tasks include responding to customer queries via phone, email, and live chat, resolving issues promptly, and maintaining detailed records of customer interactions. In addition, the Representative aims to improve customer service experiences, implementing new strategies to enhance customer satisfaction.

Qualifications

• Excellent Interpersonal and Communication skills
• Strong Customer Support and Customer Service skills
• Skilled in ensuring high Customer Satisfaction
• Ability to work effectively in a team environment
• Excellent problem-solving skills and attention to detail
• Previous experience in a customer care or support role is a plus