Customer Care Representative

0 - 2 years

1 - 3 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Representative
Job Type: Full-time
Experience: 0–2 years (Freshers welcome)

About the Role:

We are looking for a proactive and customer-oriented Customer Care Representative to manage both voice and non-voice (email/chat) interactions. This role requires excellent communication skills, problem-solving ability, and a commitment to delivering top-notch customer service across multiple channels.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and empathetically
  • Respond to customer queries through emails and live chat platforms
  • Resolve product or service-related issues promptly and accurately
  • Maintain detailed records of customer interactions in the CRM system
  • Follow up on unresolved issues to ensure customer satisfaction
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction

Requirements:

  • Excellent communication skills in English (spoken and written)
  • Ability to handle both voice and non-voice processes effectively
  • Basic knowledge of customer service tools and CRM systems
  • Strong listening, interpersonal, and problem-solving skills
  • Prior experience in BPO or customer support is an advantage

Benefits:

  • Positive and inclusive work environment
  • Career growth within a growing organization

Job Type: Full-time

Pay: ₹168,356.85 - ₹360,000.00 per year

Language:

  • English (Required)

Work Location: In person

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