Customer Care Manager

As a Customer Care Manager at SBP Group, you will play a vital role in ensuring first-level customer interactions are handled effectively. Your responsibilities will include addressing customer queries and issues, forwarding them to the relevant departments or projects, and ensuring follow-up until resolution. You will be expected to maintain a detailed MIS of all received calls, including leads and complaints, for further analysis and action. SBP Group is committed to fostering a vibrant and results-oriented workplace, rooted in integrity and dedication to the sectors we engage with. Our employee-centric approach ensures the seamless operation of our organizational framework, leading to success for both the company and every individual on our team. The ideal candidate for this role should have 10-12 years of experience and hold a graduate degree. You will be tasked with promoting excellent customer service across our Societies, aiming to increase customer satisfaction, loyalty, and retention while meeting their expectations. At SBP Group, we believe in embracing new ideas and businesses, trusting our employees and stakeholders, standing by our promises, and adhering to high standards of business. Our employee care package includes a detailed orientation program, skill enhancement programs, rewards and recognition, annual health checkups, mediclaim policy, employee engagement programs, and safety training. If you are an experienced Customer Care Manager looking to join a team that values integrity, dedication, and employee well-being, SBP Group is the place for you. Join us in our mission to provide excellent customer service and make a positive impact within the organization and beyond.,