Customer Care Executive

Watertec

1 - 2 years

1 - 3 Lacs

coimbatore

Posted:4 weeks ago| Platform:

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Skills Required

communication skills inbound technical call problem solving hindi speaking customer handling decision making

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer incoming calls from customers and respond to their inquiries and registration of complaints.
Provide accurate and complete information to customers by using the right tools, processes, and procedures.
Ensure customer satisfaction.
Handle customer complaints with empathy and provide appropriate solutions to their concerns.
Make outbound calls to promote products and services.
Generate leads and set appointments for sales teams.
Meet performance metrics such as average handle time, quality, and customer satisfaction.
Update customer information in the database as needed.
Adhere to call centre policies and procedures.
Co-ordinate with regional teams to resolve customer escalations

Requirements:

UG degree in any stream, Diploma/ Engineering candidates preferred.
Basic knowledge in MS office (Excel and PPT)
Good communication skills (English and a regional language are a must).
Candidates who can converse in Hindi is preferred.
Experience in inbound technical call centre operations or similar environment
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving and decision-making skills

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