Customer Care Executive (UK Shift)

Mantras2success Consultants

0 - 2 years

5 - 8 Lacs

Ahmedabad Gujarat India

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

calls Emails Customer Care Service Data Entry chats Crm Systems

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound customer inquiries via
calls, emails, and chats
with professionalism and efficiency.
Resolve customer issues
by clarifying concerns, researching solutions, and implementing timely resolutions.
Maintain accurate records in the call center database through diligent
data entry
and updates.
Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery.
Proactively
update job knowledge
through training and stay informed about process changes.
Ensure operational continuity by monitoring equipment and reporting technical malfunctions.

Skills & Qualifications

Expertise in verbal and written English communication
(neutral accent, grammar, and tone).
Proficiency in
multitasking
across calls, emails, chats, and CRM systems.
Strong
problem-solving skills
with a focus on ethical and customer-centric solutions.
Ability to work independently with
minimal supervision
while contributing to team goals.
Technical skills: data entry, CRM tools, and basic troubleshooting.
Soft skills: Customer focus | Interpersonal savvy | Active listening
Relationship-building | Patience | Resilience

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