Customer Care Executive

Job Title: Customer Service Executive / Sales eCommerce (Gifting Sector)

Location: Fort, Mumbai

Full-Time | Experience: 3+ yrs in relevant industry

Company: The Black Box Co.

Working Days- 6 days

website- www.theblackboxco.com

Salary- 20000 to 25000 per month

About The Black Box Co.

At The Black Box Co., we believe that gifting should be meaningful, memorable, and personalized. As a growing online retailer of curated and custom gifts, were on a mission to simplify gifting while adding a touch of style and sentiment. From corporate hampers to birthday boxes, we make moments special.

Job Overview:

We are looking for a well-spoken and customer-centric Customer Service Executive / Sales to help us scale partnerships, drive B2B sales, and expand into new customer . The ideal candidate should have experience handling customer queries, new lead generation and sales skills over the phone and using CRM software to manage interactions efficiently.

Key Responsibilities:

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.

2. Respond to customer inquiries via email, chat, and CRM systems.

3. Provide order updates, assist with returns/exchanges, and resolve complaints.

4. Maintain accurate customer records and update CRM software.

5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

6. Ensure excellent customer experience and maintain brand reputation.

7. Identify, target, and convert new B2B clients (corporates, startups, agencies, wedding planners, etc.)

8. Build strategic partnerships with event organizers, HR teams, and influencers

9. Manage the end-to-end sales cycle from lead generation to pitching, negotiation, and closing

10. Use CRM tools to track pipeline, measure KPIs, and report on revenue growth

11. Explore new channels for growth: bulk gifting, white-labeling, influencer gifting, and corporate gifting

Requirements:

Minimum 3-5 year of experience in customer service / Sales (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Gender- Female/Male

Age- 20 To 30

Education- Any Graduate/ Diploma

Perks & Benefits:

Supportive team environment.

Growth opportunities within the brand.

If you are passionate about delivering great customer experiences, apply now!

Company- The Black Box Co.

Web: www.TheBlackBoxCo.com.

Thanks & Regards

Jyoti Singh

The Black Box Co.