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Snapdeal
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Customer Care Executive

Customer Care Executive

Snapdeal

1 - 5 years

2 - 3 Lacs

gurugram

Posted:Just now| Platform:

Apply

Skills Required

customer support voice process handling customer queries customer service calls handling escalations complaints query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Answer Transferred Escalation calls from L1 advisors and emails professionally to

provide information about products and services, take/cancel orders or obtain details of

complaints

Keep records of customer interactions, details of inquiries, complaints, and comments as

well as actions taken

Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to designated departments for

further investigation

Ensuring to turn negative sentiments to positive on Social Media complaints with customer

delight

Ensure the highest level of customer satisfaction leading to high CSAT and RES scores

Essential Skills & Requirements:

Strong execution skills, Action-oriented and Go getter attitude
Knowledge of Salesforce CRM tool would be an added advantage
Ability to work under pressure situations
Ability to work in ambiguous situations and to come out with solutions as per the situations

faced

Graduate in any stream
Excellent written and verbal communication
1-4 years experienced, preferably in customer service voice and handling escalations
6 Days Working (WFO)
Shift 10 AM - 7 PM

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