Customer Care Executive

Sapins Farm Products Pvt Ltd

0 years

1 Lacs

Kakkanad, Kochi, Kerala

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service English Microsoft Office 12th Pass In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Provide professional and empathetic customer service via phone, email, and chat.
Resolve customer complaints and inquiries efficiently and effectively.
Maintain thorough knowledge of the company's products and services.
Update and manage customer records in the CRM system.
Collaborate with other departments to address customer needs.
Identify and escalate issues to the appropriate team when necessary.
Track and analyze customer feedback to propose improvements.
Meet or exceed customer service performance metrics and targets.

Qualifications

High school diploma or equivalent; a degree is a plus.
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle difficult situations.
Proficiency with CRM software and Microsoft Office.

Skills

Customer Relationship Management (CRM) software
Microsoft Office Suite
Communication
Problem-solving
Time management
Conflict resolution
Empathy
Multitasking

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

Health insurance
Provident Fund

Language:

Malayalam (Preferred)
English (Preferred)

Work Location: In person

Speak with the employer
+91 7356698887Expected Start Date: 26/07/2025

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