Tele Calling Executive ( Duty time: 3.00 pm to 11.00 pm)

Duty Time: 3.00 pm to 11.00 pm ( Female candidates only )

Key Responsibilities:

• Outbound Calls:Making calls to potential customers to introduce products or services, explain their features, and generate interest.
• Inbound Calls:Handling incoming calls from customers, addressing their queries, and providing solutions.
• Lead Generation:Identifying and qualifying potential customers, and following up on leads to convert them into sales opportunities.
• Sales and Customer Service:Explaining products or services, persuading customers to make purchases, and ensuring customer satisfaction.
• Relationship Building:Developing and maintaining positive relationships with clients and fostering customer loyalty.
• Record Keeping:Maintaining accurate records of customer interactions, call logs, and updating customer information in the database.
• Complaint Resolution:Addressing and resolving customer complaints professionally and efficiently.
• Target Achievement:Meeting or exceeding daily/weekly sales or engagement targets.
• Product Knowledge:Staying up-to-date on product knowledge, features, and benefits, as well as industry trends.

Required Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate information and engage with customers.
• Persuasion and Negotiation: Ability to persuade customers, handle objections, and close sales.
• Active Listening: Ability to listen attentively to customer needs and concerns.
• Customer Focus: Strong customer service orientation and commitment to customer satisfaction.
• Problem-Solving: Ability to analyze situations, identify solutions, and resolve customer issues.
• Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Computer Skills: Proficiency in using computers, CRM software, and other relevant tools.
• Adaptability: Ability to adapt communication style and approach based on individual customer needs and preferences.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 01/08/2025