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Niftel Communications
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Customer Care Executive

Customer Care Executive

Niftel Communications

0 - 3 years

1 - 2 Lacs

kolkata lucknow

Posted:1 week ago| Platform:

Apply

Skills Required

customer care blended process domestic bpo voice process international bpo chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Service Representative

Location:

Shift

Female Day Shift (shift may extend to 10 PM)

Salary :

Job Summary:

Customer Service Representative

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat, in a timely and professional manner.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
Follow up to ensure resolution and customer satisfaction.
Maintain customer records by updating account information.
Meet or exceed customer service performance metrics and KPIs.

Qualifications:

High school diploma or equivalent (Bachelors degree preferred).
Proven customer support experience or experience in a customer-facing role.
Excellent communication skills (verbal and written).
Ability to stay calm and professional in high-pressure situations.
Strong problem-solving and multitasking abilities.
Tech-savvy with the ability to learn new systems quickly.
Flexible schedule (availability on weekends or evenings may be required).

If Interested Call

HR Tarun 8810706411

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